This call was actually recorded during a session with AOL Tech Support
Tech: Internet Technical Support this is [removed] speaking. May I have your username please?
Female Customer: Yes I want to speak to the person in charge immediately!
Tech: Speaking. What can I do for you?
Female Customer: I want to complain about the pornographic bookmarks your company put in my web browser!
Tech: We didn't put any pornographic bookmarks in your web browser.
Female Customer: Oh yes you did! I'm looking at them right now!
(Tech remembers the Netscape history list and grins to himself)
Tech: Where exactly are these "bookmarks" located?
Female Customer: In Netscape!
Tech: And where exactly in Netscape would that be?
Female: In that little list that comes down when you click the little down arrow!
Tech: The one right above the Net Search button?
Female Customer: Yes that one!
Tech: Miss, that's the Netscape history list. Netscape keeps the past ten links you typed in that box. The only way to put an address in that box is for someone to physically sit at your computer and type in a web address.
Female Customer: Well I certainly didn't type in those X rated web addresses!
Tech: Well somebody did. Who else has access to your computer, and uses the Internet?
Female Customer: Just me and my husband!
(Several seconds of silence pass....Hey! I wasn't going to say it!)
Female Customer:........oh............. OOOH! ... Thank you.
(click)
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